Contact information

At Pawzi, we value your feedback and are committed to improving your experience. If you have a complaint, suggestion or comment about our products, services, website or order experience, we welcome you to contact us.

We are listening

The quickest way to reach us is WhatsApp. Send us your message with your order number, if you have one, and our team will take it from there.

Message us on WhatsApp

Our commitment

We take complaints and suggestions seriously. Your feedback helps us improve our service, product quality and customer experience.

What you can contact us about

Product quality concerns
Order or delivery issues
Website or payment issues
Customer service experience
General suggestions for improvement

What to include in your message

To help us review your message efficiently, please provide:

Your name
Order number, if applicable
Contact details
A clear description of your complaint or suggestion
Any relevant photos or supporting details, where applicable

What happens next

You send us your message
Use WhatsApp or email, with the details listed above.

We review it
Pawzi reviews every complaint and suggestion, and may contact you if further information is needed. We aim to handle feedback fairly and within a reasonable time.

We get back to you
Our customer support team responds through the contact details you provide, so please make sure they are accurate.