Complaints and Suggestions

At Pawzi, we value your feedback and are committed to improving your experience. If you have a complaint, suggestion, or comment about our products, services, website, or order experience, we welcome you to contact us.

1. Our Commitment

We take complaints and suggestions seriously. Your feedback helps us improve our service, product quality, and customer experience.

2. What You Can Contact Us About

You may contact us regarding:

• Product quality concerns

• Order or delivery issues

• Website or payment issues

• Customer service experience

• General suggestions for improvement

3. How to Submit a Complaint or Suggestion

To help us review your message efficiently, please provide:

• Your name

• Order number, if applicable

• Contact details

• A clear description of your complaint or suggestion

• Any relevant photos or supporting details, where applicable

4. Review Process

Pawzi will review submitted complaints and suggestions and may contact you if further information is needed. We aim to handle feedback fairly and within a reasonable time.

5. Communication

Our customer support team may respond through the contact details you provide. Please make sure your information is accurate so we can assist you properly.

6. Contact Information

You can submit your complaint or suggestion through the following channels:

Pawzi Establishment Commercial
Unified number / CR: 7053111063
VAT number: 314509016200003
Address: Hajjan Ibn Malik Street, Bani Malik District, Jeddah 23232, Kingdom of Saudi Arabia

WhatsApp: https://wa.me/966566576700
Customer support timing: 9am to 2pm Saturday to Thursday Saudi time