FAQ
Shipping
Pawzi currently ships only within Saudi Arabia.
Yes, Pawzi delivers across Saudi Arabia
Delivery in Riyadh and Jeddah is usually within the same day if ordered before 1PM, next day if ordered after 1PM, except Fridays. Delivery to other cities usually takes 2 to 7 days
In Riyadh, Pawzi uses its own delivery fleet. For other cities in Saudi Arabia, orders are delivered through Shipa.
Delivery charges are 19 SAR including VAT.
Returns & Refunds
Yes, returns are available within 14 days after receiving your order.
Yes, returns are free.
Yes, you can return items without questions as long as the product is packed well and in suitable condition.
Please contact Pawzi customer support, and we will arrange the return.
https://wa.me/966566757600
Pawzi dispatches refunds within 1 business day. The final refund may take 1 to 14 days depending on your bank.
Products
Pawzi sells pet food, treats, grooming products, health-support products, accessories, toys, beds, cages, and daily pet care essentials.
View cat items
https://pawzi.sa/en/collections/cats
View dog items
https://pawzi.sa/en/collections/dogs
View bird items
https://pawzi.sa/en/collections/birds
View small pets items
https://pawzi.sa/en/collections/small-pets
We offer products for cats, dogs, birds, and small pets.
View cat items
https://pawzi.sa/en/collections/cats
View dog items
https://pawzi.sa/en/collections/dogs
View bird items
https://pawzi.sa/en/collections/birds
View small pets items
https://pawzi.sa/en/collections/small-pets
Availability depends on stock. Pawzi has a large warehouse in Riyadh to support strong product availability.
Payment
Pawzi accepts Visa, Mastercard, Mada, STC Pay, Apple Pay, American Express, SADAD, Tabby, and Tamara.
Yes, Pawzi supports Tabby and Tamara when available at checkout.
Support
You can contact Pawzi through WhatsApp:
https://wa.me/966566757600
Yes, Pawzi offers free veterinary consultation to help customers make better pet care decisions.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

