Terms of service

Last updated: September 21, 2026

Welcome to Pawzi. These Terms of Use govern your access to and use of the Pawzi website, products, services and related content. By visiting our website or placing an order, you agree to be bound by these Terms of Use.

If you do not agree with these terms, please do not use the website.

In short

Give us accurate details when you order, and use the website lawfully.
Prices are in Saudi Riyals. Any delivery charge is shown at checkout before you pay.
Returns and refunds follow our Return and Refund Policy, and your personal information is handled under our Privacy Policy.
These terms are governed by the laws of the Kingdom of Saudi Arabia.

1. About Pawzi

Pawzi is operated by Pawzi Establishment Commercial in the Kingdom of Saudi Arabia. Through our website, we offer pet-related products and services for customers in Saudi Arabia.

2. Eligibility to use the website

By using this website, you confirm that:

You are legally able to enter into binding agreements under applicable law
The information you provide is accurate and complete
You will use the website only for lawful purposes
You will not misuse the website or interfere with its operation

If you are using the website on behalf of another person or entity, you confirm that you have the authority to do so.

3. Account and order information

You may be required to provide personal, delivery and payment information when placing an order. You are responsible for ensuring that all submitted information is correct, complete and up to date.

Pawzi is not responsible for delays, failed deliveries or other issues caused by inaccurate or incomplete information provided by the customer.

4. Product information and availability

We aim to present product descriptions, images, prices and availability as accurately as possible. However:

Product images may vary slightly from the actual item
Availability may change without prior notice
We reserve the right to correct errors in pricing, descriptions or listings
We may limit or cancel orders where necessary

Listing a product on the website does not guarantee its availability at all times.

5. Pricing and payment

All prices shown on the website are in Saudi Riyals and include VAT, unless stated otherwise.

Payment must be completed using the payment methods made available on the website. Card and instalment payments are processed by licensed third-party payment providers, and Pawzi does not store your card details.

Pawzi reserves the right to refuse or cancel any order in cases including suspected fraud, payment failure, pricing errors or stock unavailability. If we cancel an order you have already paid for, we will refund the amount you paid.

6. Shipping and delivery

Pawzi delivers orders within Saudi Arabia according to the delivery terms published on the website. The delivery charge for your order is shown at checkout before you pay.

Estimated delivery times are provided for convenience and may vary due to operational or external factors beyond our control. Delays caused by incorrect address details, recipient unavailability or courier conditions may affect delivery timing.

7. Returns and refunds

Returns, exchanges and refunds are handled under Pawzi's Return and Refund Policy, which sets out the return period, the return conditions and the refund timing. If anything in these Terms of Use differs from that policy, the Return and Refund Policy applies.

In summary:

Refunds are issued after the returned item has reached our warehouse and been checked
The shipping charge is refunded only where the item is defective or does not match the offer shown online. It is not refunded when you choose to return or exchange an item
If an item arrives in bad condition, contact customer support and Pawzi will arrange the return

Pawzi may refuse returns or refunds where items do not meet the return conditions set out in the Return and Refund Policy.

8. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information, and forms part of these Terms of Use. We never use your payment details for marketing.

9. Acceptable use

You agree not to:

Use the website in violation of any law or regulation
Attempt to gain unauthorized access to the website, systems or data
Upload or transmit harmful code, viruses or malicious content
Copy, distribute, exploit or misuse website content without authorization
Interfere with the website's security, functionality or performance
Use the website in a way that harms Pawzi, its customers or other users

10. Intellectual property

All content on the Pawzi website, including text, logos, product descriptions, graphics, images, design elements and branding, is owned by Pawzi or used under appropriate rights. You may not copy, reproduce, distribute, modify or use any content without prior written permission, except as permitted by applicable law.

11. Third-party services and links

The website may include links to third-party websites, tools or services. Pawzi is not responsible for the content, availability or practices of third parties. Your use of third-party services is subject to their own terms and policies.

12. Disclaimer of website use

Pawzi works to keep the website accurate, available and secure. However, the website and its content are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, or that the website will always be free from technical issues.

To the extent permitted by law, Pawzi disclaims warranties that are not expressly stated in these Terms of Use.

13. Limitation of liability

To the extent permitted by applicable law, Pawzi shall not be liable for indirect, incidental, special or consequential damages arising from the use of, or inability to use, the website or services.

Nothing in these Terms of Use excludes liability where such exclusion is not permitted under applicable law, or limits the rights you have as a consumer under the laws of the Kingdom of Saudi Arabia.

14. Suspension or termination

Pawzi reserves the right to suspend, restrict or terminate access to the website at any time, without prior notice, if we believe there has been a breach of these Terms of Use or misuse of the website.

15. Changes to the terms

We may update these Terms of Use from time to time. The updated version will be posted on this page and will become effective from the date of publication. Continued use of the website after changes are posted means you accept the revised terms.